99ybet Privacy Policy

1. Who We Are

99ybet ("the Company", "we", "us", "our") operates the online betting and casino platform accessible at https://99ybet.bid. We are the data controller responsible for the personal information collected through the platform. This means we determine the purposes and means by which your personal data is processed. For all data-related enquiries, you may contact us at the address provided in Section 13 of this Policy.

Our platform is designed to serve players in Bangladesh and across South Asia, with primary operations conducted in Bangladesh Standard Time (BST, UTC+6). We accept deposits and withdrawals in Bangladeshi Taka (BDT / ৳) and Indian Rupee (INR) via locally trusted payment methods including bKash, Nagad, Rocket, and approved bank transfers.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, complete identity verification, make a transaction, or contact our support team, you may provide the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, nationality, and government-issued identification number (such as National ID or passport number).
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postcode).
• Financial data: Payment method details (such as bKash or Nagad account numbers), deposit and withdrawal transaction records, and account balance history.
• Verification documents: Copies of government-issued photo ID, proof of address (utility bill or bank statement), and proof of payment method ownership submitted during the KYC process.
• Communications data: Records of correspondence with our customer support team via live chat or email, including support ticket content and response history.

2.2 Information Collected Automatically

When you access or use the 99ybet platform, we automatically collect certain technical and behavioural data, including:

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and time zone settings.
• Usage data: Pages visited, features accessed, game sessions initiated, betting markets viewed, session duration, and click-stream data.
• Transaction logs: Date, time, and amount of all deposits, withdrawals, wagers, and bonus transactions processed through your account.
• Cookie and tracking data: Information collected via cookies, web beacons, and similar tracking technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

We may receive supplementary personal data about you from third-party sources in the following circumstances:

• Identity verification service providers engaged to authenticate KYC documents.
• Payment processors (such as bKash, Nagad, and banking partners) who confirm transaction status and account ownership.
• Fraud prevention and anti-money-laundering (AML) screening services that cross-reference your details against sanctions lists and watchlists.
• Analytics partners who provide aggregated behavioural insights about platform usage patterns (no individually identifiable data is received from these partners).

3. How We Use Your Information

99ybet uses the personal data we collect for the following defined purposes:

Purpose	Description
Account management	Creating, maintaining, and administering your player account, including login authentication and account security.
Transaction processing	Processing your deposits, withdrawals, wagers, and bonus credits accurately and in a timely manner.
Identity verification (KYC)	Verifying your identity and age before approving withdrawals, in compliance with responsible gaming and anti-fraud obligations.
Customer support	Responding to your enquiries, resolving disputes, and managing complaints via live chat and email correspondence.
Fraud prevention and security	Detecting and preventing fraudulent activity, money laundering, unauthorised account access, and platform abuse.
Legal compliance	Meeting applicable legal and regulatory obligations, including record-keeping requirements and responses to lawful information requests.
Responsible gaming	Monitoring account activity to identify potential problem gambling behaviours and to administer player-requested deposit limits, cool-off periods, and self-exclusion requests.
Platform improvement	Analysing aggregated usage data to improve the platform's features, performance, and user experience.
Marketing communications	Sending promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest — subject to your opt-out rights.

4. Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. The primary legal bases on which 99ybet relies are:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted at registration, including account management, transaction processing, and KYC verification.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including anti-money-laundering obligations, fraud detection requirements, and responses to lawful authority requests.
• Legitimate interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and improving our services, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we send you direct marketing communications or use non-essential tracking technologies, we rely on your consent, which you may withdraw at any time by contacting our support team or adjusting your account preferences.

5. Sharing Your Information

5.1 Authorised Third-Party Service Providers

99ybet does not sell or rent your personal data. We may share your information with carefully selected third-party service providers who assist us in operating the platform, subject to strict contractual data protection obligations. These providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners) — for transaction verification and settlement only.
• Identity verification and KYC service providers — for document authentication and age verification.
• Fraud prevention and AML screening services — for sanctions checking and suspicious activity monitoring.
• Game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) — for the delivery of casino and slot game functionality.
• Customer support technology providers — for the operation of our live chat and ticketing system.
• Cloud hosting and data storage providers — for the secure storage and availability of platform data.

All third-party service providers are contractually prohibited from using your personal data for any purpose other than delivering the specific service for which they have been engaged by 99ybet.

5.2 Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where we are required to do so by applicable law, court order, or binding regulatory instruction. In such cases, we will disclose only the minimum information necessary to satisfy the legal obligation and will notify you of such disclosure where we are legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by the 99ybet platform when you visit our website. They allow the platform to recognise your device, remember your preferences, maintain your login session, and collect analytical information about how you use the platform.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies that keep you logged in while you navigate the site. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: Used to remember your preferences such as language settings, currency selection, and display preferences between sessions.
• Analytical cookies: Used to collect aggregated data about how visitors interact with the platform — including pages visited, session duration, and navigation paths — to help us improve usability and performance.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and unusual login pattern identification.

6.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the 99ybet platform. For guidance on managing cookies in your specific browser, consult your browser's help documentation. Our platform does not currently respond to browser "Do Not Track" signals, as there is no uniform industry standard for such signals.

7. Data Retention

99ybet retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and transaction records: Retained for a minimum of 5 years from the date of account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years following the conclusion of the business relationship, or longer if required by specific regulatory guidance applicable to our operating jurisdiction.
• Customer support correspondence: Retained for 3 years from the date of resolution, to support any subsequent complaint or dispute resolution process.
• Marketing and communication preferences: Retained until you withdraw your consent or for a period of 2 years following your last interaction with the platform, whichever is earlier.
• Technical and usage logs: Retained for up to 12 months for security monitoring and fraud prevention purposes, after which they are aggregated or deleted.

When your personal data is no longer required for any of the above purposes, we will securely delete or anonymise it so that it can no longer be associated with you as an identifiable individual.

8. Your Data Rights

As a player on the 99ybet platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

Please note that some rights are subject to limitations where we have overriding legal obligations that require us to retain or continue processing your data. We will always explain clearly where a limitation applies to your specific request.

9. Data Security

99ybet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel with a documented operational requirement can access player data.
• Regular third-party security audits and penetration testing of the platform infrastructure.
• Intrusion detection systems and real-time monitoring for suspicious activity across our network.
• Secure deletion procedures for data that has reached the end of its defined retention period.

While 99ybet employs industry-standard security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been compromised, please contact our support team immediately via live chat or at [email protected].

10. International Data Transfers

The 99ybet platform serves players primarily in Bangladesh. Some of our third-party service providers, including game software providers and cloud infrastructure partners, may process data in locations outside Bangladesh. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to maintain a level of protection equivalent to the standards described in this Privacy Policy. This may include contractual data protection clauses binding the recipient to equivalent obligations, or transfer to jurisdictions with recognised standards of data protection.

11. Children's Privacy

The 99ybet platform is strictly intended for use by persons aged 18 years and older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a registered account belongs to a person under 18, the account will be immediately suspended, all personal data associated with it will be deleted, and any funds deposited will be returned in accordance with our procedures for underage account closures.

If you have reason to believe that a person under the age of 18 has registered an account on the 99ybet platform, please notify us immediately at [email protected] so that we can take prompt action.

12. Changes to This Policy

99ybet reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly affect how we collect, use, or share your personal data — will be communicated to registered players via email notification to the address on their account, or through a prominent notice on the platform, at least 7 days before the changes take effect.

Minor or administrative changes (such as corrections to formatting or clarifications that do not alter the substance of the Policy) may be made without prior notice. The "last updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your data. Continued use of the platform following any published amendments constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact the 99ybet Data Support team using the following details. We will acknowledge all privacy-related enquiries within 24 hours (BST) and aim to provide a full response within 30 calendar days.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the platform at https://99ybet.bid
• Response time: Within 1 hour for urgent data security concerns; within 30 days for standard data subject requests.
• Operating hours: Bangladesh Standard Time (BST, UTC+6)

This Privacy Policy was last reviewed and updated on 1 January 2026. The current version supersedes all previous versions of the 99ybet Privacy Policy.